UK Customer Support

Accesspoint's best of breed support benefits you and your business in the following ways:

• First class customer service through dedicated, regional customer service account managers
• 100% focus on the UK business market and a professional UK based service desk
• Accesspoint partners with world class technology companies in order to develop the best IT solutions for UK based business customers
• Accesspoint will spend time listening and responding to your business needs
• Accesspoint will build a long term and strategic relationship with you through mutual understanding and knowledge sharing
• The Accesspoint customer service desk delivered by Star is available 24/7 365 days a year
• You will have access to the ‘Accesspoint Centre' customer portal, which allows you to view your services online and access key support tools

• Accesspoint adopts a process of continual improvement by regularly measuring, monitoring and refining the impact of customer service across all of Accesspoint's operations

Facts about Accesspoint

• The majority of Accesspoint customers continue to benefit from the services on offer for over 5 years
• The Accesspoint service desk delivered by Star answers customer calls within 20 seconds
• Accesspoint's customer attrition is half the sector average

• All staff in Sales and Solution Architecture are trained in CISCO technologies

Service Management Centre (SMC)

As part of the ongoing commitment to improve service delivery & operations, Accesspoint's service partner Star, is in the process of developing a new customer support centre, the SMC, to support you. This centre will support three core functions Support, Change and Monitoring. This will be made up of four teams who are responsible for supporting these three functions. The teams will be:

• Service Requests
• Change Management
• Network Operations
• Incident Management

The advanced structure will enable Accesspoint to quickly review customer issues on a function and solution basis and coupled with improved call management processes will further enhance the effectiveness of Accesspoint's customer service delivery.